Care Guide & Guarantee
Care Guide & Guarantee
Every Alchemy piece is designed to be worn, loved and to express individuality, crafted with the same commitment to quality and detail that has defined the brand since 1977.
Craftsmanship & Materials
Alchemy jewelry is hand-made in England from the finest quality English pewter. Pewter is second only to silver and is widely recognized as a semi-precious metal, valued for its weight, durability and artisanal character. It is this traditional material that allows our artisans to achieve the intricate detailing that defines every Alchemy piece.
Each design is created to be worn, enjoyed and appreciated — not mass-produced, but made with intention.
A Unique Piece of Craftsmanship
Every Alchemy piece is hand-crafted in England in small batches, using traditional techniques and skilled processes. Subtle variations and distinctive markings are a natural part of the handmade process and a hallmark of true craftsmanship.
No two pieces are ever exactly alike. Your Alchemy is a one-of-a-kind piece, designed to be worn and loved.
Making Your Alchemy Fit Perfectly
Alchemy jewelry is designed to be wearable art. Many of our pieces — including ear-wraps and wrap rings — can be gently adjusted for a comfortable, personalized fit.
Ear-wraps
Place the ear-wrap around your ear and gently press the metal so it curves naturally to your shape.
Wrap rings
Carefully press or expand the band until it sits comfortably and securely on your finger.
Always adjust slowly and gently. Pewter is durable, but careful handling helps maintain the integrity and beauty of your piece over time.
Caring For Your Alchemy
Fine English pewter is a traditional jewelry metal and behaves in much the same way as sterling silver. Over time, it may naturally develop a soft patina depending on wear and conditions — a feature many people love, and one that can easily be refreshed.
To keep your Alchemy looking its best:
- Use a brass or silver polishing cloth or wad to restore shine
- Gently buff with a soft, dry cloth
- Ensure skin is clean and dry before wearing
- Avoid direct contact with perfumes, moisturizers, tanning products or hairspray
- Remove jewelry before bathing, swimming, sports or vigorous activity
- Store jewelry in its original packaging or a soft pouch when not in use
For crystals, chains and other findings, handle with care and avoid exposure to harsh chemicals or abrasives.
In very rare cases, individual skin chemistry may cause a temporary dark mark on the skin. This is harmless, washes off easily, and does not indicate a fault with the jewelry. Customers who know they are particularly sensitive may apply a thin layer of clear nail polish to the underside of rings as a simple preventative.
The Alchemy Guarantee
Your Alchemy jewelry is crafted to the highest standard.
In the unlikely event of a manufacturing fault:
- We will repair or replace your piece
- The guarantee applies to all elements, including bought-in findings such as crystals and chains
Please note that, as part of our ongoing design process, styles may occasionally be updated or retired.
Authorised Purchase & Customer Support
To ensure the highest level of service, product integrity, and overall customer experience, Alchemy products purchased through authorised retailers and official distribution channels are supported by our full customer care programme.
For customers in the United States, purchases made through authorised US retailers and official US sales channels include:
- Dedicated US-based customer support
- Streamlined US returns and replacements
- Full eligibility under our US customer care and guarantee programme
Products purchased from unauthorised sellers or from retailers operating outside their intended sales region may not include the same level of service, support, or eligibility under our guarantee.
Proof of purchase from an authorised retailer may be required for all support and guarantee claims.
We always recommend purchasing through authorised Alchemy retailers to ensure you receive the full Alchemy experience.
A Lifetime Companion
With the right care, your Alchemy will last a lifetime — a companion piece designed to grow more beautiful with age.
For more detailed information about our materials, standards and regulatory compliance, please see our Materials & Compliance page.